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Legal Liabilities when Check Fraud Occurs

Thursday, August 16th, 2012 - 10:00 am

This session will cover best practices for spotting and stopping fraud losses.

Terri D. Thomas Teller

The 8 Keys to Teller Excellence

Tuesday, July 24th, 2012 - 10:00 am

This webinar is designed to develop alert, capable tellers who can minimize losses, follow explicit instructions and provide quality customer service.

Janice Branch Teller

Fraudulent Cashier's Checks

Wednesday, May 30th, 2012 - 10:00 am

This webinar will discuss the risks posed by fraudulent cashier's checks, whether your financial institution is the financial institution of first deposit or the alleged issuer.

Terri D. Thomas Teller

Reg E - How to Handle Customer Disputes and Inquiries

Tuesday, May 8th, 2012 - 1:30 pm

Tips and training for the front line and guidance for Reg E error resolution.

Susan Costonis Teller

Improving Your Sales Ability on the Frontline

Wednesday, April 4th, 2012 - 1:30 pm

This webinar will teach you how to implement skills, strategies and standards that will raise the bar when it comes to cross-selling outcomes.

Honey Shelton Teller

Robbery Prevention, Apprehension, and Recovery

Thursday, February 16th, 2012 - 1:30 pm

A former bank robber shares security insights during this webinar.

Troy Evans Teller

Start Coaching & Stop Hovering Over the Teller Line

Wednesday, February 15th, 2012 - 1:30 pm

This program will focus on teller performance management - it's the key to the teller becoming motivated and responsible.

Honey Shelton Teller

Frontline Fundamentals

Wednesday, January 11th, 2012 - 1:30 pm

This webinar will heighten awareness, teach techniques and provide information concerning selling, service delivery and compliance follow-through.

Janice Branch Teller

Do's and Don'ts of Checks

Tuesday, January 10th, 2012 - 10:00 am

Learn the safe way to handle checks and be sure that you and your financial institution can be protected from loss on the negotiable instruments.

Deborah Crawford Teller

Check Holds

Tuesday, December 20th, 2011 - 10:00 am

This webinar focuses on Reg CC and Check Fraud.

Terri D. Thomas Teller
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