Strategic Directions for Banking Commercial, Small Business and Consumer Customers

Banks are facing significant pressures from changing customer expectations, new technologies, increased competition and changing needs for talent. The best strategic path and direction for successfully delivering banking services to commercial, small business and consumer customers is not clear for every institution. During this presentation, Crowe experts will review the forces affecting banks and alternative strategic approaches for responding to these forces. Crowe will describe changes to technologies, processes, people roles, organization and management practices to more successfully deliver banking services to commercial, small business and consumer customers. Examples of what Crowe sees banks doing well will be shared.

What You Will Learn

  • Describe the forces affecting banks
  • Explain the relative merits of several alternative strategic directions for delivering banking services
  • Identify important future aspects of delivering services to commercial, small business and consumer customers

Who Should Attend?

CEOs, Chief Retail Officers, Chief Lending Officers, Chief Marketing Officers.