An FDCPA for the 21st Century

The Fair Debt Collection Practices Act (FDCPA) was enacted in 1977 to curb abusive debt collection practices. While communication methods have significantly evolved in the last 40 years (e.g., e-mail and text messaging), the FDCPA has not – until now.

In late 2020, the Consumer Financial Protection Bureau (CFPB) issued two final rules making significant updates to Regulation F which implements the FDCPA. These changes are effective on November 30, 2021.

Join Regulatory Compliance Counsel Michael Christians for this informative 90-minute webinar which explores the requirements of the FDCPA.

The "An FDCPA for the 21st Century" has been approved for 2 CRCM credits. This statement is not an endorsement of this program or its sponsor. Credits are redeemable for Live attendance only. To receive a certificate, email Certification holders must report these credits at

Covered Topics

  • The FDCPA's scope and coverage
  • Guidelines for communicating with borrowers and third-parties
  • How to avoid false and/or misleading representations in the debt collection process
  • Debt collection activities that may be considered unfair and/or abusive
  • Other miscellaneous provisions of the FDCPA

Who Should Attend?

Lenders, servicing personnel, debt collectors and compliance professionals would all benefit from the information covered during this webinar.